Frequently Asked Questions
How can I place an order?
Simply browse our collection, select your preferred size, add the product to your cart, and proceed to checkout.
What payment methods do you accept?
We accept secure online payments through trusted payment gateways. Cash on Delivery (COD) may be available for selected locations.
How long does delivery take?
• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Locations: 5–10 business days.
Can I cancel my order?
Yes. Orders can be cancelled only before they are dispatched. Once shipped, orders cannot be cancelled.
Can I return or exchange a product?
Yes. Return requests can be made within 7 days of delivery, provided the item is unused, unwashed, and has all original tags and packaging intact.
When will I receive my refund?
Approved refunds are initiated within 5–7 business days after the returned product passes our quality inspection. The final credit depends on your bank or payment provider.
How can I track my order?
Once your order is shipped, you’ll receive tracking details via email, SMS, or WhatsApp (where available).
What should I do if I receive a damaged or incorrect product?
Please contact our customer support within 7 days of delivery and share your Order ID along with clear photos of the product.
How do I choose the right size?
Please refer to our Size Guide available on each product page before placing your order.
Do you ship across India?
Yes. GY Threads ships across India through trusted courier partners.
How can I contact GY Threads?
You can reach us through our Contact Us page or our official customer support channels.
Is my payment information secure?
Yes. All online payments are processed through secure and trusted payment gateways to ensure your information remains protected.